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QFE ADVISER BUSINESS STATEMENT GUIDE December 2009 CONTENTS INTRODUCTION What is this guide for? BECOMING A QFE Does my business have to become a QFE What is an ABS? What's for and against becoming a QFE? How does my business become a QFE? How do I prepare an ABS? How will QFEs be regulated? What happens next? PREPARING PART 1 OF YOUR ABS: YOUR ADVISER BUSINESS Overview of Part 1 Structure Products and services Customer types Advisers Delivery channels for products and services PREPARING PART 2 OF YOUR ABS: GOVERNANCE AND COMPLIANCE ARRANGEMENTS An overview of Part 2 The "if not, why not" analysis People, Processes, Professionalism PEOPLE: Recruitment PEOPLE: Knowledge, skills and competence PEOPLE: Supervision PEOPLE: Performance management PEOPLE: Reward PROCESSES: Marketing PROCESSES: Information for customers PROCESSES: Suitability PROCESSES: Servicing PROCESSES: Complaints and compensation PROCESSES: Operations PROCESSES: Record keeping PROFESSIONALISM: Governance PROFESSIONALISM: Culture PROFESSIONALISM: Compliance NEXT...
INTRODUCTION What is this guide for? BECOMING A QFE Does my business have to become a QFE What is an ABS? What's for and against becoming a QFE? How does my business become a QFE? How do I prepare an ABS? How will QFEs be regulated? What happens next? PREPARING PART 1 OF YOUR ABS: YOUR ADVISER BUSINESS Overview of Part 1 Structure Products and services Customer types Advisers Delivery channels for products and services PREPARING PART 2 OF YOUR ABS: GOVERNANCE AND COMPLIANCE ARRANGEMENTS An overview of Part 2 The "if not, why not" analysis People, Processes, Professionalism PEOPLE: Recruitment PEOPLE: Knowledge, skills and competence PEOPLE: Supervision PEOPLE: Performance management PEOPLE: Reward PROCESSES: Marketing PROCESSES: Information for customers PROCESSES: Suitability PROCESSES: Servicing PROCESSES: Complaints and compensation PROCESSES: Operations PROCESSES: Record keeping PROFESSIONALISM: Governance PROFESSIONALISM: Culture PROFESSIONALISM: Compliance
What is this guide for?
Does my business have to become a QFE What is an ABS? What's for and against becoming a QFE? How does my business become a QFE? How do I prepare an ABS? How will QFEs be regulated? What happens next?
Overview of Part 1 Structure Products and services Customer types Advisers Delivery channels for products and services
An overview of Part 2 The "if not, why not" analysis People, Processes, Professionalism PEOPLE: Recruitment PEOPLE: Knowledge, skills and competence PEOPLE: Supervision PEOPLE: Performance management PEOPLE: Reward PROCESSES: Marketing PROCESSES: Information for customers PROCESSES: Suitability PROCESSES: Servicing PROCESSES: Complaints and compensation PROCESSES: Operations PROCESSES: Record keeping PROFESSIONALISM: Governance PROFESSIONALISM: Culture PROFESSIONALISM: Compliance
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